Rad AI Continuity is an AI-powered platform for health systems and radiology groups that automates patient follow-up care at scale. This guide will walk you through Continuity’s use cases, modules, features, settings, and more so you can get started quickly.

In this article:

Product overview
Key terminology and definitions
Login
Modules
Navigator workflow
Entries
Patient View
Entry actions
Analytics
Preferences
Support
Frequently asked questions

Product overview

Rad AI Continuity is a follow-up management solution designed to close the loop on imaging recommendations and ensure patients receive timely, appropriate care.

Using artificial intelligence (AI), Continuity automatically detects follow-up recommendations from radiology reports. This enables navigators to communicate with providers and patients when appropriate, and tracks resolution through a unified dashboard.

Findings can be mapped to 50 categories and 220+ subcategories, all managed in one place.

Rad AI Continuity can track follow-up imaging recommendations for:

Abdominal Aortic Aneurysms (AAA)
Incidental Thyroid Nodules
TI-RADS
Lung Cancer Screening (managed through a specialized Lung Cancer Screening Module within Rad AI Continuity)

Key terminology and definitions

Term	Definition
category/subcategory	Standardized groupings used for prioritization (e.g. AAA, TI-RADS).
clinical urgency	The time-sensitivity assigned to a detected finding based on its category or subcategory (per clinical guidelines). It reflects how quickly follow-up should occur, and is one factor that informs the entry’s overall priority label (low/medium/high).
due date	The target date for a follow-up recommendation to be actioned, based first on the radiologist’s report. The date is always the upper bound of the recommended interval. If no date is specified, Continuity uses consensus guidelines (e.g., Fleischner), or otherwise defaults to one month. Navigators can adjust this date when reviewing findings.
due status	An entry status indicating whether a follow-up recommendation is “not due”, “coming due”, “due”, or “overdue”. Due status is one factor that informs the entry’s overall priority label (low/medium/high).
entry	A distinct item in the Rad AI Continuity system, representing a finding with a recommendation for follow-up imaging for a patient. Entries serve as structured units for tracking and managing workflows within the platform, enabling users to monitor clinical actions and outcomes per case.
finding	A detailed description of what the radiologist observes on an imaging study, which may include both normal and abnormal aspects of the patient’s anatomy. Some findings are clinically significant and may include a recommendation for follow-up imaging. In Rad AI Continuity, findings are systematically categorized to support workflow automation and tracking.
Patient View	Displays all entries and related information for a single patient, including demographics, provider details, notes, exams, and history. A patient view may contain multiple entries—each representing a separate finding and follow-up recommendation. From this view, navigators can review recommendations and take actions.
priority	The urgency label for an entry (High/Medium/Low) used for default sorting in worklists. An entry’s overall priority takes the highest priority from clinical urgency and due status.
provider	The healthcare professional—typically a referring physician—responsible for acting on radiologist follow-up recommendations.
recommendation	A suggested follow-up action documented by the radiologist in the report, based on a specific finding. Recommendations typically describe additional imaging, procedures, or time intervals for follow-up. In Rad AI Continuity, each recommendation is captured as part of an entry, where it can be tracked, managed, and resolved through the workflow.
status	A label applied to an entry that reflects the current step in the follow-up process (e.g. “pending review”, “order approval (due)”, “exam scheduling (due)”) An entry’s status informs which worklist it belongs to in Rad AI Continuity.
worklist	A dynamic list that groups entries by certain conditions, such as their current status (e.g. “pending review”).

Login

Before logging in, your organization first needs to grant you access to Rad AI Continuity. This typically happens during implementation of Rad AI Continuity at your site.

In your web browser, navigate to: https://yoursite.continuity.radai.com

⚠️ In the URL, replace “yoursite” with the name of your organization/site.
Enter your company email address.
Click Continue.
Follow the steps to log in via multi-factor authentication or as per your company’s policy.

💡 If you’re having trouble logging in, reach out to support-continuity@radai.com. Please include a screenshot of the error.

Modules

Rad AI Continuity has two modules:

Standard Module, covering a broad range of categories and subcategories including AAA, Fleischner, Thyroid, TI-RADS, and more.
Lung Cancer Screening Module, dedicated to tracking the Lung-RADS category only—with additional workflows, like lung cancer screening program eligibility. Learn more about Lung Cancer Screening for Rad AI Continuity.

💡 By default, Rad AI Continuity is set to Standard Module on first launch. To change the default module, click on your name in the top-right corner > Preferences > Default Module.

The current module is displayed in the top-right corner of your screen, next to your name. To switch modules:

Click on the currently-displayed module, e.g. Standard.
Select your desired module from the drop-down menu that appears. The worklists will update accordingly.

Navigator workflow

Here’s the recommended workflow for navigators:

Select the Entries tab from the main navigation menu at the top. Go through the Pending review worklist and review entries/findings.
Monitor the following worklists:
- Order approval (due): Approved entries that are waiting for the provider to place an order for the follow-up exam.
- Exam scheduling (due): Entries for which an exam has been ordered, but not yet scheduled by the patient.
- Exam completion (due): Entries for which an exam has been ordered and scheduled, but the patient has not yet completed the exam.
  
  💡 The status of entries in these worklists will update automatically based on received HL7 messages. Navigators can periodically check these entries, manually update their statuses, and reach out to patients/providers if needed.
When a follow-up study has been completed, Rad AI Continuity will automatically close the loop and mark the entry as “resolved”. If the report on the follow-up study contains an additional follow-up recommendation, or if consensus guidelines require a follow-up:
- The entry with the new follow-up recommendation will reappear in the Pending review worklist.
- Rad AI Continuity will nest subsequent reports under Findings in the Patient View.
  
  💡 You can manually resolve entries if needed.

Entries

The Entries area is where Continuity organizes all entries into focused worklists—each representing a different stage of the recommendation follow-up workflow. You can view, filter, and navigate these different worklists to manage patient follow-up efficiently.

Searching by accession, MRN, or patient name

Use search to instantly find entries by accession number, medical record number (MRN), or patient name.

Click the drop-down next to the Search button and select the property by which you’d like to search:
- Accession number
- MRN
- Patient first name
- Patient last name
Click the search bar, enter your search term, then press Enter or click the Search button.

⚠️ Search terms must be exact matches. Results won’t include related or partial matches.

Filtering

You can also filter entries by location, priority, category, status, and more to narrow down your current worklist view.

Click the filter icon next to the Search button.
Select the property by which you’d like to filter, then select/deselect options within that property.

💡 By default, search is set to “show all” options within most properties. To clear a property completely, either click the X next to Show All, or click to open a property’s drop-down menu then select Clear all.
Click Search. The results will be reflected in the updated worklist.

⚠️ Search filters will reset to default when you navigate to a different worklist or page within Rad AI Continuity. You can create a saved worklist to easily retain and reference views with custom filters applied.

Navigating default worklists

Default worklists are displayed on the left-hand side of the screen. Click one to navigate to that worklist.

Entries progress through these worklists, based on automated or manual status updates:

Main worklist: shows all entries in the system, except for those in rejected or resolved status.
Pending review: shows only entries in pending review status that require navigator review.

💡 This is the default worklist you’ll land on when you navigate to the “Entries” page.
Order approval (Due): shows only entries in pending order approval status awaiting the provider’s order for a follow-up exam.
Exam scheduling (Due): shows only entries in pending exam scheduling status. The order has been placed, and the patient is now responsible for scheduling the exam.
Exam completion (Due): shows only entries in pending exam completion status. The exam has been scheduled, but not yet completed.
Snoozed: shows entries that are temporarily hidden from other worklists until a specified date. Learn more about snoozing entries.
Rejected: shows only entries in rejected status. Findings for these entries have been reviewed and rejected with a reason attached.
Resolved: shows only entries in resolved status. Findings for these entries have been automatically marked “resolved” due to completed follow-up, or manually marked “resolved” for other reasons by a navigator.

Creating a saved worklist

A saved worklist lets you preserve your search filter settings so you can quickly return to the same view later. These worklists are private to you—no one else can see them.

Navigate to a worklist.
Apply your filters.
Scroll down to the bottom of the filter dialog and click Save new worklist.
In the dialog that appears, enter a name for your worklist then click Save.
Your saved worklist will appear on the left-hand side, under My worklists.

Editing and deleting a saved worklist

Click the pencil icon next to your saved worklist, under My worklists on the left-hand side.
Do one of the following:
- To edit, modify the worklist name or any filter properties you wish to change. Then click Save at the bottom of the dialog.
- To delete, click Delete at the bottom of the dialog. Then click Delete worklist.

Hiding/showing worklist columns

You can choose to hide or show specific columns in a worklist view. For example, you may wish to show the “Category” column in the “Snoozed” worklist.

Click the columns icon on the right-hand side of the worklist.
Select the columns you want to show, and deselect the columns you want to hide. The worklist will update as you make changes.
Click out of the menu to finish editing and view the updated worklist.

💡 You can show/hide different columns in different worklists. Your settings will be retained—even if you navigate elsewhere or log out of Rad AI Continuity.

Sorting worklists by ascending/descending values

You can sort entries by ascending or descending value for any property in a worklist view. For example, you may wish to sort alphabetically by patient name, or numerically by patient age.

In any worklist, click a column header to sort entries by that property. Each click toggles between ascending and descending order (the initial direction may vary by property).

⚠️ Sorting will apply across every worklist until you restart or refresh the app, at which sorting will revert to default.

Understanding prioritization

By default, worklist entries are sorted by priority—from highest to lowest.

💡 You can change how worklists are sorted.

Priority is determined by the following factors:

The clinical urgency of the finding category and subcategory. For example, AAA maps to the following priorities:

AAA subcategory	Priority
2.5 - 2.9 cm	Low
3.0 - 3.4 cm	Low
3.5 - 3.9 cm	Low
4.0 - 4.4 cm	Medium
4.5 - 4.9 cm	Medium
5.0 - 5.5 cm	High
> 5.5 cm	High
Rapid growth	High

How overdue the patient is for follow-up:

Due status	Description	Priority
Not due	Due in over 30 days	Low
Coming due	Due in 1 - 30 days	Low
Due	Due today	Low
Overdue	Due date has passed	<30 days overdue = Low 30 - 60 days overdue = Medium >60 days overdue = High

💡 An entry’s overall priority is based on the highest priority from the two factors outlined above. For example, if the clinical urgency is “low” and due status is “high”, the entry’s priority will be displayed as “high”.

Patient View

Navigating entries

Select an entry from a worklist to open the Patient View.

Once in the view, you can:

Click Return to {worklist} to go back to the worklist view
Click Expand/Collapse to make information cards bigger or smaller
Use the Previous/Next arrows to move through entries without having to return to the worklist

Viewing information

Patient Information: Displays key information about the patient—including name, MRN, date of birth, and address.
- Click the copy icon to quickly copy the patient’s MRN.
Notes: Displays notes that document patient preferences or important contextual information.

💡 To document communication with patients or providers, we recommend using the log contact action instead.
- Click the + button to add a new note.
- To delete a note, select the note then click Delete Note.
Exams: Lists prior and scheduled imaging studies.
- Click an item to view a report on that study.
History: Logs key events and provides an audit trail for this entry. For example, if the status of the entry changed from “pending review” to “order approval (due)”. Also used for logging communication with patients and providers. Learn how to log contact via the actions menu.
- Click an event to reveal more info, such as the user who carried out the activity.
Findings: Displays the entry’s details, as shown in the worklist, as well as the full report and detected findings.
- Click the columns icon and select/deselect the columns you want to show/hide. The table will update as you make changes, and will persist across entries as you navigate through.
- Click the copy icon next to Accession to quickly copy the accession number.
- See reviewing findings to learn how to approve or reject detected findings.
Provider Information: Displays referring and following provider details.

Reviewing findings

Select an entry from the Pending review worklist to open it in the Patient View.
Under Findings detected, review the category, subcategory, and follow-up timeframe.

💡 If the provider communication feature is enabled for your organization, you can also select the Following Provider here.
(If needed) Edit the finding details, such as earliest/latest follow-up date.
Select one of the following options:
- Approve: Confirms the displayed finding. Changes the status of the entry to “pending order approval” and moves it to the “order approval (due)” worklist.
- Reject: Dismisses the displayed finding. Changes the status of the entry to “rejected” and moves it to the “Rejected” worklist. On rejecting a finding, you’re required to enter one of the following reasons:
  - No recommendation in this report (false positive)
  - Finding is stable and does not need further follow-up
  - Follow-up not necessary due to patient age or comorbidities
  - Provider or patient confirms the patient declines follow-up
  - Patient will be following up elsewhere, or does not live in the area
  - Patient is deceased
  - Other (if selected, you can add a note to specify the reason for rejection)
Click Save changes for later if you want to make an edit, but you’re not ready to move the entry yet.

Undoing an approval or rejection

If you approve or reject a finding by mistake—or new information comes to light—you can undo the action you took in the Patient View. This action becomes unavailable once the entry reaches “Order Approval (due)” status, at which point the order has been placed.

Select an entry from a worklist to open it in the Patient View.

⚠️ You can’t undo approval/rejection on entires that carry the status “pending review” or “resolved”.
Under Finding detected, click Undo action.
Click Yes to confirm. This will change the status of the entry to “pending review”, and move it back to the “pending review” worklist.

Entry actions

Entry actions are tasks you can perform on an individual patient entry, either from a worklist or within the Patient View.

⚠️ You may need to scroll right to reveal the Action column in the entry table.

In a worklist, click the three-dot icon under the Action column to reveal entry actions:

You can access entry actions from the Patient View:

(Standard Module) In the Patient View, under Findings click the three-dot icon under the Action column to reveal entry actions:
(Lung Cancer Screening Module) In the Patient View, go to the Lung-RADS timeline and click the three-dot icon on an exam in the timeline to reveal entry actions:

Marking an entry as viewed/unviewed

You can mark an entry as viewed or unviewed to keep track of which entries you’ve opened. This status works with the viewed/unviewed filter in the "Entries" area, making it easier to narrow down entries based on what you’ve already reviewed.

In the worklist or Patient View, click the entry’s three-dot icon under the Actions column. Then click Mark as Viewed/Unviewed.
To filter a worklist by whether an entry is viewed or unviewed, go to Entries, click the filter icon next to the search bar, then select an option in the Viewed/Unviewed drop-down.

Snoozing an entry

Snoozing an entry allows you to temporarily hide it from worklists until a specified date. Snoozed entries appear in the “Snoozed” worklist only.

In the worklist or Patient View, click the entry’s three-dot icon under the Actions column then click Snooze.
Click the Snooze Until field and select a date. The entry will be restored to the relevant worklist on your specified date.
(Optional) Add a note, like a reason for snoozing this entry.
Click Snooze. The entry will now be hidden from most worklists, available only in the “Snoozed” worklist.

💡 To unsnooze, go to the Snoozed worklist, click the entry’s three-dot icon under the Actions column then click Unsnooze.

Resolving an entry

Rad AI Continuity will automatically close the loop and mark an entry as “resolved” when the follow-up study has been completed. However, there may be times when you need to manually resolve an entry.

In the worklist or Patient View, click the entry’s three-dot icon under the Actions column then click Resolve.
Select a reason for resolution:
- Follow-up study completed at our facilities
- Follow-up study completed / will be completed elsewhere
- Patient undergoing tissue diagnosis or referred to specialist
- Follow-up not necessary due to patient age or comorbidities
- Provider or patient confirms the patient declines follow-up
- Patient is deceased
- Other (if selected, you can add a note to specify the reason for rejection)
Click Resolve. The entry will be moved to the “Resolved” worklist.

Logging contact with patient/provider

You can log any contact you make with patients or providers that’s relevant to an entry. These logs will appear under the “History” tab of the Patient View.

In the worklist or Patient View, click the entry’s three-dot icon under the Actions column then click either Log patient contact or Log provider contact.
Select the type of contact you had with the patient/provider, enter a comment, then click Save.
To view logs, open an entry in the Patient View. Select a log under the History tab to view its details.

💡 You can change your preferences so the History tab—rather than the Exams tab—is the visible tab by default. Click your user name > Preferences > Default View for Exams/History Tab and select History.

Sending a message to the patient or provider

⚠️ Availability of the Communications feature depends on how Rad AI Continuity is implemented at your site and your organization’s specific needs.

In Rad AI Continuity, patient and provider communications are automated—with the ability for navigators to review and approve or reject scheduled messages, depending on your setup.

Learn more about communications in Rad AI Continuity.

Changing the status of an entry

Rad AI Continuity will automatically change the status of an entry based on certain triggers. However, you can manually change the status of an entry if needed from the Patient View only.

In the Patient View, click the entry’s three-dot icon under the Actions column.
Under Mark as, select the status you want to apply to the entry, e.g. “Pending exam completion”. The current status will be highlighted.
Once changed, the entry will be moved to the relevant worklist.

Assigning an entry to a user

You can assign entries to users so it’s clear who’s working on any given entry.

In the Patient View, click the entry’s three-dot icon under the Actions column.
Under Assignee, select a user (or use the search field to search for a user).

💡 To unassign an assigned user, click the drop-down arrow next to the current assignee then select Unassign.
Your selected user is now assigned to the entry. To sort worklist entries by assignee, go to Entries, select a worklist, and click the Assignee column header.

⚠️ The “Assignee” column may be hidden from the worklist by default. To show the column, click the cog icon in the top-right corner of the worklist. Learn more.

Analytics

The Analytics area provides insight into your follow-up performance over time. View key metrics and trends that help you track progress and measure outcomes.

Click the Analytics tab.

From here, you can:
- Click the date fields to change the date range of the displayed data.
- Click the time period field (shown as Monthly by default) to change the timescope of the displayed data.
- Click the cloud icon to instantly download the data as a CSV file.
- Hover your cursor over graph elements to reveal statistical information.

Preferences

Preferences let you customize how Continuity behaves and appears. To access Preferences, click on your name in the top-right corner, then click Preferences.

Keyboard Shortcuts: If enabled, you can use the predefined hotkeys to take quick actions.

Action	Hotkey
Add a note	n
Approve entry	a
Reject entry	r
Resolve entry	Space bar
Log patient contact	l
Log provider contact	p
Send patient direct mail	m
Return to worklist	w
Previous entry	Left arrow
Next entry	Right arrow

Automatic Next Entry: If enabled, you’ll be automatically taken to the next entry in the worklist once the current one is resolved or rejected.
Default View for Exams/History Tab: Choose which tab in the Patient View—Exams or History—is visible by default.
Display Mode: Determine the appearance of Rad AI Continuity—light, dark, or based on your system’s setting.

Name Format: Determine the order in which names appear in the system—first name first, or last name first (separated by a comma).

Support

For guidance on a particular topic or issue, first try searching the Continuity section of the Rad AI Help Center.

You can access the Help Center directly from the Continuity app: Click on your name in the top-right corner, then click Help Center.

Alternatively, send an email to support-continuity@radai.com, detailing your issue. We’ll get back to you as soon as possible.

Frequently asked questions

How can multiple navigators work in Rad AI Continuity without overlapping on the same patients?

We recommend dividing work across navigators by using filters or saved worklists based on status, category, location, or patient class. We also recommend assigning entries to users. Worklists can then be sorted by assignee to show who's working on what.

You can also use the notes feature to communicate with your team—adding comments about taken or planned actions to help everyone stay aligned.

Do you support automated communication with patients/providers?

Yes, see Patient and provider communications for Rad AI Continuity for details.

Will follow-up recommendations prior to our go-live date be visible in Rad AI Continuity?

Yes, data from three months prior to your go-live date will be included in Rad AI Continuity. If the patient is overdue for follow-up within the past three months, they will appear in the worklist on day one.

Should we only ever approve/reject a finding? Is there a scenario where we should jump straight to a different status?

We recommend you always seek to approve or reject after ensuring the finding was correctly categorized and the follow-up timeframe was correctly defined. Entries will automatically change status (and resolve) based on its category/subcategory and certain triggers.

In rare circumstances, you may need to manually change an entry’s status via the entry actions menu. Learn more.

How do we get support or submit feedback?

Send an email to support-continuity@radai.com and we’ll get back to you as soon as possible.